Pulse feedback and reviews
On day 2 of the stay every guest gets one question: "How is your stay so far?" with 1 to 5 stars and an optional comment.
A score of 3 or lower alerts guest relations at once, with the comment translated into English and Arabic and a timer. Mark it contacted and resolved with a note.
At departure every guest gets the review links you set up (HolidayCheck, TripAdvisor, Google and others), whatever score they gave. A la carte Booking never hides the review invitation from unhappy guests.